Reolink 5mp 16 Channel 4tb Nvr Kit Outdoor Poe Diy Cctv Security Camera System

 

Brand Upgrade Announcement!

To bring you even better products and services, our official flagship store has been fully upgraded and moved to: reolink-digital

Exclusive Benefits for New Store Opening!
Visit our new store now, save it to your favorites, and be the first to know about new arrivals and limited-time offers!
Thank you for your continued support, and we look forward to providing you with a more enjoyable shopping experience in our new store!

The following are the top-selling products in the new store:

Reolink 16CH 5MP Home Security Camera System, Wired 5MP Outdoor PoE IP Cameras RLC-510A & RLC-520A, 100ft Night Vision, 16 Channel NVR with 4TB HDD for 24-7 Recording Please note: How many cameras you get depends on your choice! Thank you! Please Note: From 4th Nov, the Pre-Installed HDD of 16 Channel NVR is Upgraded from 3TB to 4TB.     Smart Alerts, Less trifle Powered by smart motion detection technology, this camera can tell people and vehicles from other objects. Get alerts when suspicious person or car is loitering around your house or store. Protect your property from potential threat.     High Quality Night Vision with IR Technology The 5MP cameras ensure a high quality night vision, up to 100 feet long distance, with plenty LED lights and improved infrared radiation for 24-hour vigilance.
  Easy Setup with PoE Technology This dome security camera system features PoE (Power over Ethernet) tech, with only one cable connecting each IP camera to the NVR for both power supply and video signal transmission. A real plug and play security system!   Also Work with Reolink Wifi Camera This security camera system also work with all Reolink WIFI cameras if they are in the same LAN except the battery powered cameras.   Customize Your Own Security Camera System This security system kit supports all Reolink 4K/5MP/4MP IP cams(except Battery-powered cameras), apart from this NVR, you can choose up to 16 cameras to build your own video surveillance system. (It needs two unoccupied channels of the Reolink NVR to add Duo PoE/WiFi security camera.) DO IT YOURSELF 811A 822A 842A 823A 810A 820A 812A 510A 510A-Black 520A PoE Cameras with Person/Vehicle Detection and Zoom PoE Cameras with Person/Vehicle Detection Duo PoE Duo WiFi 523WA 542WA 511WA E1 Outdoor 510WA Lumus 410W E1 Series Dual Lens Cameras WiFi Cameras with Person/Vehicle Detection and Zoom Outdoor/ Indoor WiFi Cameras   Built-in Mic, Live Stream and Playback Video with Audio Each camera in this system comes with one built-in microphone. You will not only see, but also hear clearly what is going on via Reolink app. or Reolink windows, mac client software.   Smart Motion Alerts The PoE camera security system detects moving objects and triggers alerts when danger occurs. A prompt e-mail or push notification will be sent to users’ smart devices immediately, allowing for quick action when trouble arises.   Motion Zone You can customize the motion zone to your like, deciding where objects’ movements will be detected and where they will not.   Record Scheduling You can set each camera respectively to record continuously, or when the motion is detected, or on your time schedule.   Multi-Cam Live Feed See the live feed of multiple cams on the same screen. Easier to have an overview of your property.   Remote Viewing, Anytime, from Anywhere No matter where you are, you can remotely access the camera to see live streaming and stay connected.Remotely view the camera via: free Reolink App on your mobile device, free Reolink Client on your computer, IE web browser.   Re-installed HDD can Change to More Storage With the 4TB HDD and the storage capacity of up to 12TB, the PoE video surveillance kit supports all cameras to record continuously at the same time. You will have all-day video without missing a beat. *The security camera RLC-510A and RLC-520A could also work without connecting NVR. You can save the video on SD card (Up to 256G, not included), it will record when motion detection is triggered. But work with NVR could get 24/7 continus recording.   Waterproof Works Perfectly Outdoor/Indoor The cameras have a solid aluminum bodies and housings, with an IP66 waterproof rating. So you can feel free to install them outdoors, like in your garage, backyard, or anywhere else. Versatile Installation Options Mount RLC-520-5MP on a ceiling or eave. It’s simple to place within any indoor/outdoor environment.So easy to setup, you will use it to protect your entire home!   Suit for Many Occasions!     RLN16-410-4K Specifications Hardware Hardware V2     Video/Audio Input IP Video Input PoE IP Camera x 16 Audio Input Cameras with Built-in Mic Video/Audio Output Video Output VGA, HDMI Display Resolution • HDMI: 3840*2160, 1920*1080, 1280*1024, 1280*720,1024*768 • VGA: 1920*1080, 1280*1024, 1280*720, 1024*768 Audio Output 1-Channel, RCA     Decoding Video Format H.265, H.264 Live View/Playback Resolution 3840*2160, 2560x1920, 2560*1440, 2048*1536, 2304*1296, 1080P, 720P Synchronous Playback 1-4 Channel(s)     Storage SATA 2 SATA Interfaces for 2HDDs Capacity Up to 6TB Capacity for Each HDD External HDD NO     External Interface USB Interface 2 x USB 2.0 Network Interface • 1, RJ-45 10/100/1000 Mbps Self-Adaptive Ethernet Interface for LAN/WAN • 16, RJ-45 10/100 Mbps Self-Adaptive PoE Ethernet Interface for IP Cameras PoE Max. Power Consumption/Port 25w Supported Standard IEEE 802.3 af/at Network Network Protocol HTTP, TCP/IP, UDP, DHCP, P2P, UPNP, RTSP, SMTP, SSL/TLS, DNS, DDNS, NTP, FTP Browsers Supported Edage, Firefox, Chrome, Safari OS Supported PC: Windows, Mac OS; Smart Phone: iOS, Android Max. User Access 20 Users General Power Supply DC 48V/2.5A Power Consumption <10W（Without HDD & PoE） Working Environment Temperature: -10°C ~+55°C (14°F~131°F); Humidity: 10%~90% Dimensions (mm) 330 x 45 x 285 Weight 1.8 kg (Without HDD)       RLC-510A Specifications Video & Audio Image Sensor 1/2.7" CMOS Sensor Video Resolution 2560x1920 (5.0 Megapixels) at 30 frames/sec Lens f=4.0mm fixed; F=2.0, with IR-cut filter Video Format H.264 Field of View • Horizontal: 80° • Vertical: 42° Day & Night Auto-switching IR-cut filter Night Vision 30 meters (100ft) (LED: 18pcs/14mil/850nm) Audio Audio recording Power PoE IEEE 802.3af, 48V Active DC Power DC 12.0V⎓1A, <12W Interface Power DC power port System Reset button Ethernet One 10M/100Mbps; RJ45 Storage MicroSD card slot (support up to 256GB) Audio Built-in microphone     Software Features Frame Rate • Mainstream: 2fps - 30fps (default: 30fps) • Substream: 4fps - 15fps (default: 10fps) Code Rate • Mainstream: 1024Kbps - 8192Kbps (default: 6144Kbps) • Substream: 64Kbps - 512Kbps (default: 160Kbps) Browser Supported IE, Edge, Chrome, Firefox, Safari OS Supported PC: Windows, Mac OS; Smartphone: iOS, Android Smart Alarm Person detection; vehicle detection; motion detection Record Mode Motion-triggered recording (default); scheduled recording Protocol & Standard HTTPS, SSL, TCP/IP, UDP, HTTP, IPv4, UPnP, RTSP, RTMP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P Maximal User Access 20 users (1 admin account & 19 user accounts); support up to 12 simultaneous video streams (10 substreams & 2 mainstreams) Smart Home Google Assistant     Working Environment Temperature Operating temperature: -10°C - +55°C (14°F - 131°F) Humidity Operating humidity: 10% - 90% Waterproof IP66     Size & Weight Dimension Φ186*67mm Weight 425g     RLC-520A Specifications Video & Audio Image Sensor 1/2.7" CMOS sensor Video Resolution Default: 2560 x 1920 (5.0 Megapixels) at 30 frames/sec Lens f=4.0mm fixed; F=2.0, with IR-cut filter Video Format H.264 Field of View • Horizontal: 80° • Vertical: 42° Day & Night IR-cut filter with auto-switching Night Vision 30 meters (100 ft) (LED: 18pcs/14mil/850nm)     Audio Audio recording     Power PoE IEEE 802.3af, 48V Active DC Power DC 12.0V⎓1A, <12W Interface Power DC power port System Reset button Ethernet One 10M/100Mbps; RJ45 Storage MicroSD card slot (Max. 256GB) Audio Built-in microphone     Software Features Frame Rate • Mainstream: 2fps - 30fps (default: 30fps) • Substream: 4fps - 15fps (default: 10fps) Code Rate • Mainstream: 1024Kbps -8192Kbps (default: 6144Kbps) • Substream: 64Kbps - 512Kbps (default: 256Kbps) Browser Supported IE, Edge, Chrome, Firefox, Safari OS Supported PC: Windows, Mac OS; Smartphone: iOS, Android Smart Alarm Motion detection/Person detection/Vehicle detection Record Mode Motion-triggered recording (default); scheduled recording Protocols & Standards HTTPS, SSL, TCP/IP, UDP, HTTP, IPv4, UPnP, RTSP, RTMP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P Maximal User Access 20 users (1 admin account & 19 user accounts); support up to 12 simultaneous video streams (10 substreams & 2 mainstreams) Smart Home Google Assistant     Working Environment Temperature Operating temperature: -10°C ~ +55°C (14°F ~ 131°F) Humidity Operating Humidity: 10% ~ 90% Waterproof IP66     Size & Weight Dimension Φ105*93mm Weight 467.5g      

• About us
• Shipping
• Warranty
• Returns
• Data Privacy

About us

About Reolink

Founded in 2009, Reolink, an innovative leader in intelligent visual technology for the home, is committed to transforming home security through advanced, reliable, and user-centric solutions.

At Reolink, we are dedicated to delivering innovative products and services that empower users to safeguard their homes and lives. Embracing our core values of innovation, reliability, and user-friendliness, we strive to enhance security experiences and enable our clients to stay ahead with cutting-edge technology.

 

Our Mission
To safeguard and empower our users to protect the things that matter most.

Our Values

Reolink empowers peace of mind through accessible, reliable, and innovative security solutions. We deliver high-quality surveillance technology that is easy to use, ensuring our customers can protect what matters most-anytime, anywhere. Our value lies in making professional security simple, smart, and within reach for everyone.

Technological Leadership
To pave the way, setting benchmarks through visionary technologies and unwavering commitment to excellence.

User-Centric Innovation
Our vision is guided by the needs and aspirations of our users, ensuring every solution enhances their experience and lives.

Trusted Partner
Building enduring relationships by delivering reliable products and transparent, honest communication, earning the trust of our community.

Shipping

All orders will be dispatched within one/two business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-orders item(s).

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from Reolink due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number.

Warranty

Warranty Period
For New condition products：
Reolink offers a 2-year limited warranty on all new Reolink branded products.

For Reolink Certified Refurbished Products：
Your device is protected by a two-year warranty program. The initial 12-month manufacturer's warranty is provided by Reolink. Coverage is then seamlessly continued for a second year by Allstate, eBay's partnered insurance provider. Accordingly, for any product issues that arise after the first year but within the two-year period, please initiate a service claim directly with Allstate.

 

(1) The warranty period begins on the date of purchase.
(2) Replacement products will be warranted for the remainder of the original warranty or for 90 days from the date of replacement, whichever is longer.
(3) This warranty applies only to products purchased through authorized Reolink channels, including Reolink's official online store, authorized agents, distributors, retailers, and offline stores.
(4) For products purchased from third parties, please contact the third party for warranty service.
(5) For products that have reached end-of-life (Product's EOL), Reolink will provide software support, including security updates, for at least 2 additional years from the EOL date.

Returns

Return Process
All RMA (Return Merchandise Authorization) requests for products must be authorized by Reolink technical support. The following outlines the RMA process:

(1) Submit a warranty request.
(2) Reolink technical support will authorize the RMA after troubleshooting and diagnosis.
(3) You are required to provide a valid original purchase invoice or proof of purchase, showing the purchase date, model, quantity, and seller.
(4) Reolink will send a warranty solution confirmation email to your email address.
(5) You can access the warranty service page through the link in the confirmation email and confirm your RMA solution.
(6) You are required to return the product to the Reolink warehouse address and upload the tracking number and receipt on the warranty service page.
(7) Reolink will confirm receipt of returns and process the refund or replacement for you.

Data Privacy

Overview
We made security part of our culture. It is our priority to protecting your personal data. Your experience with Reolink products, like recording moments with Reolink cameras, sharing them via Reolink App or Client, storing the footages in Reolink Cloud... All should happen with your awareness and under your control. We keep this in mind: your privacy is critical to everything we are doing.

 

Encryption
For maximum data protection, your data are encrypted by AES and RSA algorithms. To protect data in transit between Reolink Cloud, official website, App/Client and our servers, Reolink uses HTTPS, an extension of the Hypertext Transfer Protocol, ensuring the confidentiality, integrity and authenticity of your data during transmission.

 

Cloud Storage
Reolink Cloud collaborates with Amazon Web Services for secure data storage. Also, we use standard AES algorithm for data transmission encryption, use RSA/ECDHE algorithm for secure key exchange, and follow the TLS standards. When you save footage to Cloud or play clips back, your personal information is always kept confidential from beginning to end.

 

Privacy and Security Auditing
We constantly monitor the security landscape for new threats and potential risks, and improve our system accordingly using proven technologies. For authorized access to systems that contain sensitive customer information, we follow principles of least privilege. The Reolink Cloud, Reolink App, and embedded Reolink firmware will be updated regularly in accordance with the improvements to ensure best security for our customers.

 

Your Choices
All of your data is securely stored and can only be accessed with your passcode. So however you use the Reolink products, you’re always in control of your data. If you have a Reolink account, you may update, correct, or delete your account information at any time. You can also customize settings to define the camera’s view and working time, to disable the microphone, etc. You control which information to be collected and maintained.

 

Brand Upgrade Announcement!

To bring you even better products and services, our official flagship store has been fully upgraded and moved to: reolink digital

Exclusive Benefits for New Store Opening!
Visit our new store now, save it to your favorites, and be the first to know about new arrivals and limited-time offers!
Thank you for your continued support, and we look forward to providing you with a more enjoyable shopping experience in our new store!

Grand Opening Sale! Enjoy at least 5% off all items at our new location. Stop by and shop now!

The following are the top-selling products in the new store:

Kit RLC-810A+RLC-820A

Kit RLC-811A+RLC-833A

RLC-510A

RLC-1224A

RLC-811A

Refurbished RLN8-410

Refurbished RLN16-410

Trackmix PoE

Argus PT+Solar Panel

E1 4MP

Reolink 16CH 5MP Home Security Camera System, Wired 5MP Outdoor PoE IP Cameras RLC-510A & RLC-520A, 100ft Night Vision, 16 Channel NVR with 4TB HDD for 24-7 Recording Please note: How many cameras you get depends on your choice! Thank you! Please Note: From 4th Nov, the Pre-Installed HDD of 16 Channel NVR is Upgraded from 3TB to 4TB.     Smart Alerts, Less trifle Powered by smart motion detection technology, this camera can tell people and vehicles from other objects. Get alerts when suspicious person or car is loitering around your house or store. Protect your property from potential threat.     High Quality Night Vision with IR Technology The 5MP cameras ensure a high quality night vision, up to 100 feet long distance, with plenty LED lights and improved infrared radiation for 24-hour vigilance.
  Easy Setup with PoE Technology This dome security camera system features PoE (Power over Ethernet) tech, with only one cable connecting each IP camera to the NVR for both power supply and video signal transmission. A real plug and play security system!   Also Work with Reolink Wifi Camera This security camera system also work with all Reolink WIFI cameras if they are in the same LAN except the battery powered cameras.   Customize Your Own Security Camera System This security system kit supports all Reolink 4K/5MP/4MP IP cams(except Battery-powered cameras), apart from this NVR, you can choose up to 16 cameras to build your own video surveillance system. (It needs two unoccupied channels of the Reolink NVR to add Duo PoE/WiFi security camera.) DO IT YOURSELF 811A 822A 842A 823A 810A 820A 812A 510A 510A-Black 520A PoE Cameras with Person/Vehicle Detection and Zoom PoE Cameras with Person/Vehicle Detection Duo PoE Duo WiFi 523WA 542WA 511WA E1 Outdoor 510WA Lumus 410W E1 Series Dual Lens Cameras WiFi Cameras with Person/Vehicle Detection and Zoom Outdoor/ Indoor WiFi Cameras   Built-in Mic, Live Stream and Playback Video with Audio Each camera in this system comes with one built-in microphone. You will not only see, but also hear clearly what is going on via Reolink app. or Reolink windows, mac client software.   Smart Motion Alerts The PoE camera security system detects moving objects and triggers alerts when danger occurs. A prompt e-mail or push notification will be sent to users’ smart devices immediately, allowing for quick action when trouble arises.   Motion Zone You can customize the motion zone to your like, deciding where objects’ movements will be detected and where they will not.   Record Scheduling You can set each camera respectively to record continuously, or when the motion is detected, or on your time schedule.   Multi-Cam Live Feed See the live feed of multiple cams on the same screen. Easier to have an overview of your property.   Remote Viewing, Anytime, from Anywhere No matter where you are, you can remotely access the camera to see live streaming and stay connected.Remotely view the camera via: free Reolink App on your mobile device, free Reolink Client on your computer, IE web browser.   Re-installed HDD can Change to More Storage With the 4TB HDD and the storage capacity of up to 12TB, the PoE video surveillance kit supports all cameras to record continuously at the same time. You will have all-day video without missing a beat. *The security camera RLC-510A and RLC-520A could also work without connecting NVR. You can save the video on SD card (Up to 256G, not included), it will record when motion detection is triggered. But work with NVR could get 24/7 continus recording.   Waterproof Works Perfectly Outdoor/Indoor The cameras have a solid aluminum bodies and housings, with an IP66 waterproof rating. So you can feel free to install them outdoors, like in your garage, backyard, or anywhere else. Versatile Installation Options Mount RLC-520-5MP on a ceiling or eave. It’s simple to place within any indoor/outdoor environment.So easy to setup, you will use it to protect your entire home!   Suit for Many Occasions!     RLN16-410-4K Specifications Hardware Hardware V2     Video/Audio Input IP Video Input PoE IP Camera x 16 Audio Input Cameras with Built-in Mic Video/Audio Output Video Output VGA, HDMI Display Resolution • HDMI: 3840*2160, 1920*1080, 1280*1024, 1280*720,1024*768 • VGA: 1920*1080, 1280*1024, 1280*720, 1024*768 Audio Output 1-Channel, RCA     Decoding Video Format H.265, H.264 Live View/Playback Resolution 3840*2160, 2560x1920, 2560*1440, 2048*1536, 2304*1296, 1080P, 720P Synchronous Playback 1-4 Channel(s)     Storage SATA 2 SATA Interfaces for 2HDDs Capacity Up to 6TB Capacity for Each HDD External HDD NO     External Interface USB Interface 2 x USB 2.0 Network Interface • 1, RJ-45 10/100/1000 Mbps Self-Adaptive Ethernet Interface for LAN/WAN • 16, RJ-45 10/100 Mbps Self-Adaptive PoE Ethernet Interface for IP Cameras PoE Max. Power Consumption/Port 25w Supported Standard IEEE 802.3 af/at Network Network Protocol HTTP, TCP/IP, UDP, DHCP, P2P, UPNP, RTSP, SMTP, SSL/TLS, DNS, DDNS, NTP, FTP Browsers Supported Edage, Firefox, Chrome, Safari OS Supported PC: Windows, Mac OS; Smart Phone: iOS, Android Max. User Access 20 Users General Power Supply DC 48V/2.5A Power Consumption <10W（Without HDD & PoE） Working Environment Temperature: -10°C ~+55°C (14°F~131°F); Humidity: 10%~90% Dimensions (mm) 330 x 45 x 285 Weight 1.8 kg (Without HDD)       RLC-510A Specifications Video & Audio Image Sensor 1/2.7" CMOS Sensor Video Resolution 2560x1920 (5.0 Megapixels) at 30 frames/sec Lens f=4.0mm fixed; F=2.0, with IR-cut filter Video Format H.264 Field of View • Horizontal: 80° • Vertical: 42° Day & Night Auto-switching IR-cut filter Night Vision 30 meters (100ft) (LED: 18pcs/14mil/850nm) Audio Audio recording Power PoE IEEE 802.3af, 48V Active DC Power DC 12.0V⎓1A, <12W Interface Power DC power port System Reset button Ethernet One 10M/100Mbps; RJ45 Storage MicroSD card slot (support up to 256GB) Audio Built-in microphone     Software Features Frame Rate • Mainstream: 2fps - 30fps (default: 30fps) • Substream: 4fps - 15fps (default: 10fps) Code Rate • Mainstream: 1024Kbps - 8192Kbps (default: 6144Kbps) • Substream: 64Kbps - 512Kbps (default: 160Kbps) Browser Supported IE, Edge, Chrome, Firefox, Safari OS Supported PC: Windows, Mac OS; Smartphone: iOS, Android Smart Alarm Person detection; vehicle detection; motion detection Record Mode Motion-triggered recording (default); scheduled recording Protocol & Standard HTTPS, SSL, TCP/IP, UDP, HTTP, IPv4, UPnP, RTSP, RTMP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P Maximal User Access 20 users (1 admin account & 19 user accounts); support up to 12 simultaneous video streams (10 substreams & 2 mainstreams) Smart Home Google Assistant     Working Environment Temperature Operating temperature: -10°C - +55°C (14°F - 131°F) Humidity Operating humidity: 10% - 90% Waterproof IP66     Size & Weight Dimension Φ186*67mm Weight 425g     RLC-520A Specifications Video & Audio Image Sensor 1/2.7" CMOS sensor Video Resolution Default: 2560 x 1920 (5.0 Megapixels) at 30 frames/sec Lens f=4.0mm fixed; F=2.0, with IR-cut filter Video Format H.264 Field of View • Horizontal: 80° • Vertical: 42° Day & Night IR-cut filter with auto-switching Night Vision 30 meters (100 ft) (LED: 18pcs/14mil/850nm)     Audio Audio recording     Power PoE IEEE 802.3af, 48V Active DC Power DC 12.0V⎓1A, <12W Interface Power DC power port System Reset button Ethernet One 10M/100Mbps; RJ45 Storage MicroSD card slot (Max. 256GB) Audio Built-in microphone     Software Features Frame Rate • Mainstream: 2fps - 30fps (default: 30fps) • Substream: 4fps - 15fps (default: 10fps) Code Rate • Mainstream: 1024Kbps -8192Kbps (default: 6144Kbps) • Substream: 64Kbps - 512Kbps (default: 256Kbps) Browser Supported IE, Edge, Chrome, Firefox, Safari OS Supported PC: Windows, Mac OS; Smartphone: iOS, Android Smart Alarm Motion detection/Person detection/Vehicle detection Record Mode Motion-triggered recording (default); scheduled recording Protocols & Standards HTTPS, SSL, TCP/IP, UDP, HTTP, IPv4, UPnP, RTSP, RTMP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P Maximal User Access 20 users (1 admin account & 19 user accounts); support up to 12 simultaneous video streams (10 substreams & 2 mainstreams) Smart Home Google Assistant     Working Environment Temperature Operating temperature: -10°C ~ +55°C (14°F ~ 131°F) Humidity Operating Humidity: 10% ~ 90% Waterproof IP66     Size & Weight Dimension Φ105*93mm Weight 467.5g      

• About us
• Shipping
• Warranty
• Returns
• Data Privacy

About us

About Reolink

Founded in 2009, Reolink, an innovative leader in intelligent visual technology for the home, is committed to transforming home security through advanced, reliable, and user-centric solutions.

At Reolink, we are dedicated to delivering innovative products and services that empower users to safeguard their homes and lives. Embracing our core values of innovation, reliability, and user-friendliness, we strive to enhance security experiences and enable our clients to stay ahead with cutting-edge technology.

 

Our Mission
To safeguard and empower our users to protect the things that matter most.

Our Values

Reolink empowers peace of mind through accessible, reliable, and innovative security solutions. We deliver high-quality surveillance technology that is easy to use, ensuring our customers can protect what matters most-anytime, anywhere. Our value lies in making professional security simple, smart, and within reach for everyone.

Technological Leadership
To pave the way, setting benchmarks through visionary technologies and unwavering commitment to excellence.

User-Centric Innovation
Our vision is guided by the needs and aspirations of our users, ensuring every solution enhances their experience and lives.

Trusted Partner
Building enduring relationships by delivering reliable products and transparent, honest communication, earning the trust of our community.

Shipping

All orders will be dispatched within one/two business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-orders item(s).

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from Reolink due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number.

Warranty

Warranty Period
For New condition products：
Reolink offers a 2-year limited warranty on all new Reolink branded products.

For Reolink Certified Refurbished Products：
Your device is protected by a two-year warranty program. The initial 12-month manufacturer's warranty is provided by Reolink. Coverage is then seamlessly continued for a second year by Allstate, eBay's partnered insurance provider. Accordingly, for any product issues that arise after the first year but within the two-year period, please initiate a service claim directly with Allstate.

 

(1) The warranty period begins on the date of purchase.
(2) Replacement products will be warranted for the remainder of the original warranty or for 90 days from the date of replacement, whichever is longer.
(3) This warranty applies only to products purchased through authorized Reolink channels, including Reolink's official online store, authorized agents, distributors, retailers, and offline stores.
(4) For products purchased from third parties, please contact the third party for warranty service.
(5) For products that have reached end-of-life (Product's EOL), Reolink will provide software support, including security updates, for at least 2 additional years from the EOL date.

Returns

Return Process
All RMA (Return Merchandise Authorization) requests for products must be authorized by Reolink technical support. The following outlines the RMA process:

(1) Submit a warranty request.
(2) Reolink technical support will authorize the RMA after troubleshooting and diagnosis.
(3) You are required to provide a valid original purchase invoice or proof of purchase, showing the purchase date, model, quantity, and seller.
(4) Reolink will send a warranty solution confirmation email to your email address.
(5) You can access the warranty service page through the link in the confirmation email and confirm your RMA solution.
(6) You are required to return the product to the Reolink warehouse address and upload the tracking number and receipt on the warranty service page.
(7) Reolink will confirm receipt of returns and process the refund or replacement for you.

Data Privacy

Overview
We made security part of our culture. It is our priority to protecting your personal data. Your experience with Reolink products, like recording moments with Reolink cameras, sharing them via Reolink App or Client, storing the footages in Reolink Cloud... All should happen with your awareness and under your control. We keep this in mind: your privacy is critical to everything we are doing.

 

Encryption
For maximum data protection, your data are encrypted by AES and RSA algorithms. To protect data in transit between Reolink Cloud, official website, App/Client and our servers, Reolink uses HTTPS, an extension of the Hypertext Transfer Protocol, ensuring the confidentiality, integrity and authenticity of your data during transmission.

 

Cloud Storage
Reolink Cloud collaborates with Amazon Web Services for secure data storage. Also, we use standard AES algorithm for data transmission encryption, use RSA/ECDHE algorithm for secure key exchange, and follow the TLS standards. When you save footage to Cloud or play clips back, your personal information is always kept confidential from beginning to end.

 

Privacy and Security Auditing
We constantly monitor the security landscape for new threats and potential risks, and improve our system accordingly using proven technologies. For authorized access to systems that contain sensitive customer information, we follow principles of least privilege. The Reolink Cloud, Reolink App, and embedded Reolink firmware will be updated regularly in accordance with the improvements to ensure best security for our customers.

 

Your Choices
All of your data is securely stored and can only be accessed with your passcode. So however you use the Reolink products, you’re always in control of your data. If you have a Reolink account, you may update, correct, or delete your account information at any time. You can also customize settings to define the camera’s view and working time, to disable the microphone, etc. You control which information to be collected and maintained.